Terms and Conditions

Www.diashandmade.com is the online store for the exhibition and distribution of products through the Internet of the sole proprietorship (Tax Identification Number: 053422277 / Mytilene Tax Office). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the Diashandmade online store, located at www.diashandmade.com  

Make sure that you agree to the following terms and conditions because any transaction with us through the above website www.diashandmade.com is governed by the following terms and your transaction with us implies acceptance of these terms.

Diashandmade reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. Diashandmade undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already placed.

Every user who decides to enter and use the services of our online store is considered to consent and unconditionally accepts the following terms expressed herein, without exception. If a user does not agree with these terms, then he must abstain from using the online store and from any transaction with it.

Access the diashandmade.com Website:

Diashandmade.com reserves the right to modify, suspend or even discontinue for a short or long period all or part of its website, change, improve or upgrade it without notice. Diashandmade.com is not in a position to guarantee the complete absence of viruses or other malicious programs.

Copyright:

Finally, we inform you that all photos and material available on this website are the intellectual property of diashandmade.com under the Copyright Law, L.2121 / 1993. The use of photos is not free and is prohibited forever. Pursuant to Article 3, the copyrighted work reserves the right to prohibit the republishing, reproduction, alteration or any other use of the photos posted on this website electronically, photocopying or in any other way, without his prior written permission. creator. Photos on some products may be indicative.

Information about the products for sale:

We are committed to consumers for the completeness and truthfulness of all the information contained in our online store, both for the identity of our business and for the transactions that will take place in the future. Our company is not responsible and is not liable for errors made inadvertently during the registration of data in the online store and undertakes the obligation to correct anything that is possible and is due to human error.

Some products may differ slightly from the published photos.

The listed prices include the corresponding VAT.

 Security & Personal Data:

Diashandmade.com recognizes the importance of the issue of security of personal data, as well as electronic transactions and has taken all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information, which is related to the personal data of the users, is ensured as confidential in compliance with the current legislation for the protection of personal data.

 Customer Identification:

The data used to identify the user / customer are two: the e-mail (Username) and the personal secret security code (Password), which every time he enters them provide him with absolute security access to his personal data. He is given the opportunity to change the Personal Security Code (password) as often as he wishes. The only one who has access to his data is himself through the above codes and is solely responsible for maintaining the confidentiality of third parties. In case of loss or leakage you should immediately notify diashandmade.com otherwise it is not responsible for the use of the secret code by an unauthorized person. The online store of diashandmade.com in no way discloses or publishes the personal data and information of users / customers. Personal data is used exclusively for the good execution of transactions. All information is encrypted and stored with absolute security.

Unregistered users:

The diashandmade.com online store allows the user to place an order without first registering in the system. These orders are executed normally and the personal data of the customers as well as the rest of the details of the order, necessary for its completion, remain in the system, are considered confidential and fall under the relevant legal framework on Personal Data Protection. The user, in this case, is obliged to re-enter his personal data in each case of transaction with the online store.

Privacy statement:

The company respects your privacy. This Privacy Statement informs you about our privacy practices and the options available to you on how to collect information about you and your online business and how to use it.

The company complies with the framework for the collection, use and storage of personal data of the European Union.  

Our rules ensure the proper protection of your personal data when processed by us and our partners.

1. Object of this privacy statement

 This privacy statement applies to all websites, domains, services, applications and products owned by diashandmade.com.

2. Collection of personal information

The company collects, exports and uses personal information in order to better serve you and personalize your experience and interaction with the company. This collection is done after proper notification and securing your consent and with the necessary procedures of data protection authorities, where required.

The company may collect personal information from you to complete various transactions, such as:

·        product or service orders, activations and registrations

·        profile creation and user verification

·        requests for information

·        subscriptions to marketing or support services

·        participation in competitions or surveys

·        direct credit applications

·        recruitment applications

The types of personal information you provide to us may include:

 Contact information, such as your name, address, telephone number and email address, product and service preferences, contact preferences, educational and work background, and data about your interest in employment may in some cases be provided to your corporate contact information from a designated entity within your business or enterprise.

If you post, comment, express interest or complaints or share personal information, including photos, on any public forum on a business site, social network, blog or other such forum, you should be aware that any information you submit may be read, viewed, is collected or used by other users of these forums and may be used to communicate with you, send messages or for purposes not controlled by you or your business. The company is not responsible for the personal information you choose to submit to such forums.

In addition to the information you provide, the business may also collect information when you visit a business Web site, an Web-enabled application, or a Web site that is “supported” by another business through the business. Automated data collection tools, including Web alerts, cookies, and embedded Web links. These tools collect specific traffic information that your browser sends to a Web site, such as the type and language of your browser, the access times, and the Web site address from which you moved. They may also collect information about your Internet Protocol (IP) address, your unique device ID, your transfer behavior through links (that is, the pages you view, the links you follow, and other actions you take in relation to sites). Business Web site or supported Web sites) as well as product information. The company may also use some of the automated data collection tools for specific emails and communications that it sends, and may therefore collect information using these tools when you open the email or click on a link contained in it. To learn more, read How the company uses automated data collection tools.

The company also collects information from sources that are publicly or commercially available and are considered reliable. This information may include name, address, e-mail address, preferences, interests and demographics / profile data. The information that the company collects from its public or commercial sources may be used in conjunction with the information that it collects when you visit its Web sites. For example, the company might compare geographic information obtained from commercial sources with the IP address collected by automated data collection tools to find your geographic area.

3. How we use your information

The information gathered by the company helps it to understand your needs and interests and to offer you a consistent and personalized experience. For example, the company may use your information for the following purposes:

·        to assist you in completing a transaction or order

·        to prevent and detect security threats, fraud or other malicious activity

·        to contact you about products and services

·        to provide and improve service and support services

·        to inform you about new services and benefits

·        to provide personalized promotional offers

·        to select the content to send you

·        to personalize some of its Web sites

·        to calculate the performance of marketing initiatives, ads, and Web sites that are “supported” by another enterprise by the enterprise

·        to enable you to participate in competitions and surveys

·        to contact you about its products or services

Credit card information is used only to process payments and prevent fraud. 

4. To whom do we share your information?

The company will not sell, rent or lease your personal information to third parties, except as described in this statement.

Secure Transactions:

Diashandmade.com offers the highest transaction security, using Stripe to clear any online payment. By selecting a specific product, your data is sent with absolute communication security (SSL 128 bit) to the secure servers of Stripe from where your transaction is processed. This way your card details are not stored anywhere but only used during billing and checking. So all transactions with diashandmade.com are completely secure.

Payment methods:

Caution: All bank charges (in full) for interbank transactions or third party fees as borne exclusively by the buyer.

The accepted payment methods in our online store are the following:

A) By cash on delivery

 You pay for the product in cash upon receipt by the courier at the address you have stated. The cost is an additional € 2.00 (cash on delivery cost)

B) By credit card

 Diashandmade.com offers the highest transaction security, using Stripe to clear any online payment. By selecting a specific product, your data is sent with absolute communication security (SSL 128 bit) to the secure servers of Stripe from where your transaction is processed. This way your card details are not stored anywhere but only used during billing and checking. So all transactions with diashandmade.com are completely secure.

Shipping methods:

• The shipping cost for ALL of Greece is 3 € with ELTA courier and 4.5 € with TNT

• Δωρεάν μεταφορικά για αγορές άνω των 35€ με ΕΛΤΑ.

• Orders are sent by ELTA Courier from Monday to Saturday. Delivery is made to the address you have stated. There is also the possibility of express shipping with TNT Courier, the cost of which amounts to 4.5 €.

All packages are packaged and placed with absolute care and safety. No products are shipped beaten or in a condition that causes property damage. In case you find an open package, damaged or damaged, please do not pick it up, because the fault lies with the transport company. In the event, however, that receipt is made, and any material damage is found, the responsibility lies solely with the customer. Our company does not bear any responsibility, because no product leaves our store with any material damage.

Delivery time:

 Orders are shipped daily at 14.00. If the product you have selected is ready to be delivered, you will receive it in 1-3 working days from the day of dispatch, with the exception of any inaccessible areas. Deliveries - Shipments are not made on holidays. Delivery days and hours are valid for working days and hours respectively, not valid for holidays.

Order cancellation:

• Order cancellations are made in cases of non-communication due to incomplete information with diashandmade.com, non-communication in telephone conversation attempts by diashandmade.com to resolve any problems.

• Orders by Courier are canceled after the end specified by the respective shipping company.  

  • If you want to cancel an order, contact us (within two hours) from the moment of the order by sending us an e-mail at [email protected] or call us at +30 6934959174
 

Return / exchange policy:

The store is not responsible for any damage or injury caused to the product by the customer himself when opening his package.

No changes are made to the earrings for hygiene reasons. 

The change costs are 6 € with ELTA courier and are charged to the customer. 

For product changes that were on offer / discount, the purchase price of the products at the date of purchase is valid.

How to Change:

 You have up to 14 days from the day of receipt to make the change. By sending the product / products at your own shipping cost, in their original condition and packaging in our store. The change is done hand in hand with the courier exchanging the old with the new product. 

No changes are made to the earrings for hygiene reasons. 

Return Method:

According to the law on consumer protection (Law 2251/1994) you have the right to return the product within fourteen (14) days from the date of receipt. Product return is only accepted if the product is in its original condition. In any case, the return costs are borne by the customer. 

Τα σκουλαρίκια δεν γίνονται δεκτά για επιστροφή για λόγους υγιεινής.

Return / Change Address:

Iaxartou 11, Ano Ilisia, Athens, 15772

Vourou Archontia

In case the product you choose has a lower price than your original order, the difference will be refunded to you through a bank at your own expense.

Right of withdrawal:

According to the law on consumer protection (Law 2251/1994) you have the right to return the product within fourteen (14) days from the date of receipt. Product return is only accepted if the product is in its original condition. In any case, the return costs are borne by the customer.

Τα σκουλαρίκια εξαιρούνται απο το δικαίωμα υπαναχώρησης για λόγους υγιεινής.

 Defective product return:

In case of defective products and if the period of 14 days has not passed, they are returned with the procedure described in paragraph 1.

Money return:

Σε περίπτωση επιστροφής προϊόντος θα σας γίνει επιστροφή των χρημάτων σας εντός 14 ημερών από την παραλαβή του προϊόντος από την επιχείρηση  μας, εφόσον το προϊόν είναι αχρησιμοποίητο, στην αρχική του κατάσταση και συνοδεύεται από την απόδειξη λιανικής πώλησης. Για την καλύτερη και γρηγορότερη εξυπηρέτηση σας θα πρέπει πριν την αποστολή να επικοινωνήσετε μαζί μας τηλεφωνικά στο +30 6934959174 ή να μας στείλετε e-mail στο [email protected]

In case the product you choose has a lower price than your original order, the difference will be refunded to you through a bank at your own expense.

Το ποσό των μεταφορικών και της αντικαταβολής (εάν υπάρχει) δεν συμπεριλαμβάνονται στο ποσό επιστροφής.